We have compiled a list of frequently asked questions to assist you with online information.
If you have a question that you do not see answered here, please contact our Sales Representatives at 888-989-1373 between 8:30 am and 5:30 pm Monday through Friday. You may also e-mail firstname.lastname@example.org.
Do I have to own a business to purchase product from The Florist Shop?
No. The Florist Shop by Decowraps has strictly been a business-to-business wholesale supplier for over 20 years but we are now open to consumer purchases though this new channel. The pricing you see when browsing our site is for our consumer sales only. Businesses reselling our product may apply and register to be tax exempt by providing their State Sales and Use Tax Number (State and International requirements may vary). Please contact our customer service at 888-989-1373 between 8:30 am and 5:30 pm Monday through Friday. You may also e-mail email@example.com.
How do I place an online order?
The Florist Shop by Decowraps has taken every precaution to make your online ordering process trouble-free and convenient.
You will find that the online ordering process is simple and suitable for you to use. The information below will give you assistance in getting started with your first online order.
Login for Existing Customers who already have a Username and Password
All existing wholesale customers who have a Username and Password that have been setup for them already may login to the web site at any time. In order to place orders, you must click on the login button, then type your Username and Password.
Login for Existing Customers who DO NOT have a Username and Password
All existing customers who have not registered on the web site must Register a username and password by clicking on the Register link in the website header. Once you complete the registration form, an email will be sent to The Florist Shop by Decowraps to validate that you are an existing customer. This email will confirm your username and password. You will now be ready to Login to your account and place online orders!
Login for NEW Customers
If you are not currently set up as a customer, you must Register to become a new customer by clicking on the Register link in the website header. If you do not have a business, once you create your username and password you are all set and may continue shopping. For businesses applying for a wholesale account with tax exemptions, you will need to provide additional business information such as your State Sales & Use Tax Number. We will use the information you provide to validate you as a new wholesale customer. This process normally takes as little as an hour and up to 1 business day during peak times. Once we have validated you as a new customer, you will receive a confirmation email notifying you of your approval. Alternately, if you wish to speak to a sales representative to assist you with your account set up, please feel free to call our toll free phone number, 888-989-1373 or contact through our web chat.
How Do I know that I'm Logged In?
Once you are logged in, you should see, "ACCOUNT" followed by the cart button at the very top of the screen.
What if I forgot my Account Password?
At any time when you are asked for your Username and Password you have the option to click on Forgot your Password? to receive a password reminder.
How can I search for products on your web site?
There are a couple of different ways you can access products on our web site. First you may search though the product menu, second, you may navigate by using the search feature on the right hand side and typing your keywords.
Can I track my online order once it has shipped?
After logging in with your username and password, click on Account at the top of the page. From there you will see your placed orders to see the status of your recent orders. Otherwise our Sales Representatives are available to track your order during the above listed hours. Please be prepared to give us your customer number and the date you placed your order. Our Sales Representatives will be able to give you information on where your package is and when it will arrive.
How do I know if you have received my online order?
After you submit an order, you will see a page that thanks you for the order and gives you the Web Order Number. Also, you will receive an email right away, confirming the order. If you ever have any doubts, feel free to contact us, we will be happy to assist you.
Can I add to an order after I have submitted it to you online?
Due to our rapid order turnaround, typically we are unable to add to orders that have already been submitted. Even orders sent at night go through an automated process to have them ready to pack when we get here in the morning. Please be certain to include everything you need before submitting.
How late can I place an order and have it shipped the same day?
Orders can be placed up until 12:00pm E.T. Monday through Friday to ship the same day.
What are your shipping methods?
We primarily ship all packages by ground via FedEx®.
How can I pay for my order?
If you wish to pay with a credit card, please have the card number, the expiration date, the security code on the back of the card, the person's name imprinted on the card, and the billing address (street address and ZIP Code) for the card being used available at the beginning of the order.
We only accept credit card payments (same cards as for wholesale customers) for consumer sales at the current time.
We reserve the right to limit payment terms, and to make changes to our policies as needed.
How do I apply for a Sales Tax Resale Number?
You may apply for a Sales Tax Resale Number by contacting your state's Department of Revenue.
Is this website secure?
You may be new to ordering via the Internet and you may be concerned about Internet privacy. We give you our assurance that you have nothing to be concerned about when ordering from our web site.
I have a general question, how do I contact you?
You may contact us using one of the following options:
Online Chat: Click on the green chat bubble on the bottom right of the page
Toll Free: 888-989-1373
8900 NW 33rd St
Doral, FL 33172