On occasion, products need to be returned to The Florist Supply Shop by Decowraps. Please adhere to the following guidelines:

1. Returns will not be accepted without prior approval. To obtain return authorization, please call (786) 749-6793 or email hello@thefloristsupplyshop.com within 48 hours after delivery. Upon consent, the goods should be returned with a copy of the invoice and in the original packing materials including inner cartons. Incorrectly shipped merchandise must be returned in its original condition with the original packing materials. Product returned not in compliance with company policy is subject to refusal.
2. Returns must made within 20 days of date of purchase.
3. Misused or abused products are not subject to return. 
4. Return will be customers' responsibility unless fault lies with The Florist Supply Shop.
5. Damaged and/or defective products are replaced or credited at the discretion of the Customer Care Department.
6. Credit due will be applied to your account after receipt and evaluation of said merchandise.

Seasonal merchandise is not subject to return. If you did not receive merchandise you ordered or received incorrect merchandise, please contact us within 48 hours of receipt. Your satisfaction is important.

Returned merchandise may be subject to a 20% restocking service charge.

Order Cancellations

We understand that plans can change. You can cancel your order within 1 hour after placing it. However, after this initial window, we start processing your order promptly to ensure timely delivery. While we won't be able to stop the fulfillment process at that point, you still have the option to return the product once it's delivered. Your satisfaction is our priority, so if you need assistance with a cancellation or return, don't hesitate to reach out to our customer service team.

Liability Policy: Your sole and exclusive remedy against The Florist Supply Shop by Decowraps is limited to the return and replacement of said merchandise. You shall have no right against The Florist Supply Shop by Decowraps for incidental or consequential damages.